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Return to shopAt Bravone, ensuring customer satisfaction and building trust are paramount. We understand that sometimes a return or exchange is needed. This policy outlines the specific criteria, procedure, and timelines for returning items purchased from us, aiming for a process that is transparent and straightforward.
o qualify for a return, the following conditions must be met:
The return request must be submitted within 14 days from the date the order was successfully delivered.
The product must be unused, unworn, and free from any customer-caused damage or alterations.
The item must be returned with all original packaging, protective materials, accessories, and tags fully intact.
In the case of a defective or incorrect item received, the issue must be reported to us within 48 hours of delivery, accompanied by clear photographic evidence.
We cannot accept returns under the following circumstances:
The item shows any visible evidence of use, wear, or customer modification.
The return request is initiated after the 14-day return window has expired.
The product was clearly marked as Final Sale or Non-Returnable at the time of purchase.
The item is missing its original tags, accessories, or protective packaging.
The item is damaged during the return shipping process due to inadequate packaging by the customer.
To initiate a successful return:
Contact Support: Email our support team at support@bravone.store with your order number, the product details, and the clear reason for the return. Our team will verify eligibility and guide you on the next steps.
Prepare the Shipment: Securely repack the item in its original box or suitable protective packaging. Ensure all original tags and accessories are included.
Shipping: Send the item back to the address provided by our support team.
Inspection and Notification: Once we receive the returned package, it will be inspected for eligibility within 2 business days. You will then receive an email notification regarding the approval or denial of your return.
The responsibility for return shipping costs depends directly on the reason for the return:
Bravone’s Error: If the return is initiated due to an error on our part (for example, if you received a defective, damaged, or incorrect product), Bravone will cover all return shipping expenses. In this scenario, our support team will promptly provide you with a prepaid return shipping label at no cost.
Customer Initiated Return: If the return is requested by the customer for personal reasons (such as a change of mind, ordering the wrong size, or preference change), the customer will be responsible for arranging and paying for the return shipping costs. The customer must ensure the package is shipped with a trackable method.
We do offer exchanges for our customers:
Defective/Damaged Exchange: If you receive a damaged or faulty product, we will gladly exchange it for a new one at no extra shipping cost once the issue is verified within the 14-day period.
Non-Defective Exchange: If you wish to exchange a non-defective item (e.g., for a different color or size), we can process this, provided the original item meets all eligibility requirements. In this case, the customer is responsible for all shipping costs associated with returning the original item.
After we receive your returned item:
Inspection and Approval: Takes approximately 1–2 business days.
Refund Processing: Once approved, the refund will be initiated within 5 business days. (For refund details, please refer to the separate Refund Policy.)
For any queries regarding returns, exchanges, or assistance with the process, please use the contact information below:
Business Name: Bravone
Business Hours: Monday to Saturday (9AM to 4PM) (GMT-05:00) Eastern Standard Time (New York)
Email: support@bravone.store
Phone: +1 (559) 625 9703
Business Address: 5264 N Fisher St, Fresno, CA 93710, USA