Orders and Account Management
Q. How is an order placed on your website?
A. Simply browse our product catalog, select the items you wish to purchase, add them to your shopping cart, and follow the steps to complete the checkout process securely. An order confirmation will be sent to your email.

Q. Is it possible to modify or cancel an order after it has been submitted?
A. We begin processing orders quickly (within 1–2 business days). If you contact us before your order has been dispatched, we can usually cancel or modify it. If the order has already been dispatched, you will need to initiate a return upon delivery.

Q. I haven’t received my order confirmation email. What should I do?
A. Please first check your spam or junk mail folder. If the email is still missing, please contact our support team at support@bravone.store with your name and purchase details so we can verify the order and resend the confirmation.

Q. Do you accept bulk or wholesale purchase requests?
A. Currently, our sales focus is on individual retail customers. For any large quantity or wholesale inquiries, please contact us directly, and we will evaluate your request on a case-by-case basis.

Q. What is the charge for dispatch?
A. We apply a flat-rate charge of $20.00 USD for standard dispatch on all orders within the United States.

Q. What are the typical delivery timelines?
A. Orders are processed within 1–2 business days. Following processing, transit time typically takes 6–9 business days. The total delivery time is generally 7–11 business days.

Q. Do you offer expedited (fast) dispatch options?
A. Currently, we only offer our standard dispatch service at the flat rate of $20. Expedited delivery options are not available at this time.

Q. Does Bravone dispatch internationally?
A. No. At present, we only dispatch orders to addresses located within the United States of America.

Q. Will I receive a tracking number for my order?
A. Yes. Once your order has been dispatched from our facility, you will receive an email containing a dedicated tracking number to monitor your package’s delivery status.

Q. Can I update my dispatch address after the order is submitted?
A. Address changes can only be requested before the order is dispatched. Once the item is in transit with the carrier, we are unable to make any changes to the delivery address.

Q. What are the terms of your Return Policy?
A. We accept returns for both defective and non-defective items requested within 30 days of the delivery date. The item must be unused, in its original packaging, and in resalable condition. Please consult our Return Policy for full details.

Q. Do you facilitate product exchanges?
A. Yes, we allow exchanges. This includes exchanges for defective products (which we cover fully) or exchanges for non-defective items (such as choosing a different color or size), subject to stock availability.

Q. Who is responsible for return dispatch costs?
A. If the return is initiated due to our error (e.g., wrong item, defective, or damaged), Bravone covers the dispatch cost. If the return is due to customer preference (e.g., change of mind), the customer is responsible for the return dispatch cost.

Q. What process should I follow if I receive a damaged product?
A. Please notify us via email within 48 hours of delivery and attach clear photos of the damaged item and its packaging. We will promptly arrange a replacement or issue a full refund at no extra cost to you.

Q. Is an item eligible for return if I simply change my mind?
A. Yes. We accept returns based on a change of mind, provided the item is unused, maintains its original packaging, and the return request is made within the 30-day window.

Q. How quickly are refunds processed?
A. After we receive and complete the inspection of your returned item, refunds are processed internally within 10 days and credited to your original payment method.

Q. Are there any items that cannot be returned?
A. Yes. Products explicitly designated as Final Sale, Clearance Items, or Gift Cards are not eligible for return or refund.

Q. What types of payment methods does Bravone accept?
A. We accept all major credit and debit cards, including Visa, MasterCard, and American Express, along with secure options like Google Pay.

Q. Is my shopping activity on your website secure?
A. Yes. Our entire website utilizes SSL encryption to protect your data. All payment details are handled securely by third-party processors and are never stored on our servers.

Q. Why did my payment attempt fail?
A. Payment failures are typically due to incorrect card details, insufficient funds, or security restrictions placed by your bank. We recommend verifying your input and contacting your bank for authorization.

Q. Are all products sold guaranteed to be new?
A. Yes. Every item sold on the Bravone website is confirmed to be brand new and unused.

Q. Do the product images accurately represent the items?
A. We make every reasonable effort to display our products as accurately as possible. Please note that slight color variations may occur due to individual screen settings or photographic lighting.

Q. Do your products come with a warranty?
A. We do not offer extended product warranties. However, our comprehensive Return and Refund Policy guarantees protection if your item arrives defective or damaged.

Q. How can I reach Bravone if I have other questions?
A. You can contact us by email at support@bravone.store or by phone at +1 (559) 625 9703 during our business hours (Monday – Saturday, 9:00 AM – 4:00 PM EST).