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Return to shopAt Bravone, our aim is to provide every customer with a secure and reliable delivery experience. This Shipping Policy explains our process for fulfilling, shipping, and delivering your orders, and outlines how we manage potential issues that might arise. Our commitment is to ensure your products reach you safely and without confusion.
We currently provide shipping services to all locations within the United States of America.
Note: At this time, we do not support international shipping. Should this change in the future, we will update this policy and make a clear announcement on our website.
The timelines below represent the average duration from the moment you place your order until it arrives at your delivery address:
Handling Time: 1–2 business days (Orders are processed and packed Monday to Saturday).
Transit Time: 6–9 business days (Shipments are in transit Monday to Saturday).
Total Delivery Time: 7–11 business days from the time you place your order to final delivery.
Order Cut-off Time: All orders placed after 4:00 PM (GMT-05:00) will be processed on the next business day.
Note: Delivery timelines are estimates and may be subject to external factors outside our control, such as unforeseen carrier delays, severe weather conditions, or busy seasonal periods. We promise to keep you informed of any significant changes promptly.
We maintain a transparent and straightforward shipping structure:
Standard Shipping Fee: A flat rate of $20.00 applies to all orders within the United States, regardless of size or value.
The applicable shipping fee will be clearly displayed on the product page and confirmed at checkout before you finalize your payment.
Every order shipped includes tracking:
Once your order has been dispatched, you will receive an automated email confirmation that contains a unique tracking number and link.
This tracking allows you to monitor the status and movement of your package until it successfully reaches your delivery location.
Accurate information is vital for successful delivery.
Please double-check that your shipping address and contact phone number are correct during the checkout process.
If you detect an error, you must contact us immediately before the order is marked as shipped. Once the package is in transit, we are unable to change the delivery address.
Should a package be returned to us by the carrier due to an inaccurate address provided by the customer or repeated missed delivery attempts, additional reshipping charges will be applied before the order is sent out again.
We proactively monitor potential delivery issues to ensure fairness:
Delays Caused by Bravone: If dispatch is delayed due to our internal warehouse or fulfillment issues, we will immediately notify you, prioritize your shipment, and may offer compensation, such as a future purchase discount.
Carrier Delays: We cannot control transit delays by third-party carriers, but we will actively assist you with tracking, liaison with the carrier, and filing necessary claims.
Incorrect Address by Customer: If an incorrect address was provided, and the item has shipped, we cannot retrieve the package. If the package is returned to our facility, we can arrange reshipment, but the customer will incur a second shipping charge.
Damaged Packages: If your shipment arrives damaged, please take clear photographs immediately and contact our support team. Upon verification, we will process either a replacement or a full refund.
Lost or Stolen Packages: If the tracking status shows “delivered” but you have not received your item, please check surrounding areas or with neighbors first. If the item is still missing, contact us so we can initiate an investigation and necessary claims with the delivery carrier to assist with replacement or refund.
To guarantee the fastest possible delivery, we ask customers to:
Provide complete and accurate shipping details at the time of purchase.
Place orders before the 4:00 PM GMT-05:00 cut-off time for processing on the same day.
Ensure that you, or a trusted person, are available to receive the package.
Report any delivery problems (damages, wrong items) to our support team within 48 hours of receiving the order.
Business Name: Bravone
Business Hours: Monday to Saturday (9AM to 4PM) (GMT-05:00) Eastern Standard Time (New York)
Email: support@bravone.store
Phone: +1 (559) 625 9703
Business Address: 5264 N Fisher St, Fresno, CA 93710, USA